Overview Historical Overview Medieval / Renaissance Rococo / 18th Century Regency / Romantic Victorian / Colonial Movie Costumes Wedding Dresses Costume Hire Ordering

CURRENT TIMETABLE 2006

***please note: We will pencil a slot in for you,
but until we receive your 50% deposit and contract we cannot guarantee that spot.

We only accept International Money Orders, Australia Post Money Orders or Western Union transfers.

Ordering Garments

We receive requests to make a variety of garments for both women and children, based on historical garments and from garments featured in movies. Because custom made garments vary so much, we are only able to provide you with a quote after you have contacted us and provided us with some illustrations of what you're interested in, together with what fabrics you'd like us to use, your measurements and an estimated time for the garment to be finished by. Please email us to discuss your requirements.

Please email us to discuss your requirements. We prefer to keep all correspondence in the form of emails so we can have a record of everything discussed. We are frequently overwhelmed with orders, so it's always best to email us well in advance to place your order, at least 3-6 months before you need to wear the garment.

Our mail order service was introduced to enable clients beyond reasonable travelling distance of our studio to order a dress from us. This service can be adopted for one-off designs made to the clients specifications.

The service works as follows:
* Firstly let us know what type of dress you want. Send us as many pictures as you can with the desired attributes highlighted.
* Discuss with us what fabrics you like, their colour, sleeve details, etc. Do you like lacey looks or simple elegance?
* We would then require a non refundable deposit of 50% of the total value before we can start any work. We will not cut any fabric or start any pattern drafting until this money is received and processed.
* International orders (outside Australia) are required to pay 100% upfront for their costumes, considering 50% as a non-refundable deposit.
* Six weeks prior to completion of the order, the balance outstanding is due for payment. Work will not be completeduntil this is paid.

Shopping Services: I'm happy to shop with you or for you to find just the right fabric for your project. The charge for this service is $25/hour.

Appointments: My time is valuable, as is yours. No walk-in or drop-in fittings are accepted. Please plan to keep your appointments punctually. If you cannot make it, call at least 24 hours before to reschedule. If you don't reschedule, and don't show up, a skipped appointment surcharge of $50 will be added to your project total, and you will need to set another appointment. Excessive missed appointments may cause me to cancel your project, or future projects.

Deposits: Once we've worked out all the specific details for your custom dress, a deposit of 50% must be made before work will begin. International clients (outside Australia) must pay up front, considering 50% of the order as a non-refundable deposit. This deposit is not refundable under any circumstance. We accept payment international money orders, an Australia Post money order, Western Union or as a direct deposit into our bank account. If the garment is cancelled before we start then 50% is retained as a non-refundable deposit. No refunds are accepted for any reason within 6 weeks of completion.

Returns: Due to the custom nature of these dresses, we cannot accept returns. If there is a flaw, notify us within 2 days and then arrange to send it back for fixing within 5 days. You must pay for shipping back to us and you must insure the item. We absolutely will not issue refunds for items that are lost in the mail when being returned to us. If you or another person attempts to fix any flaws then the garment is considered accepted and no more correspondence will be entered into. Once the garment is worn it is also considered accepted and no correspondence will be entered into.

Damage during shipment: Once a garment leaves our premises, we cannot be responsible for any damages caused. If the garment is damaged in transit, you must keep the packaging and file an insurance claim with the freight company. We are not able to do this on your behalf.

Rush Orders: If you need a custom-made gown in under 6 weeks the order will incur a 50% additional rush fee.

***please note: We will pencil a slot in for you,
but until we receive your deposit and contract we cannot guarantee that spot.