PAYMENT HAS NOT BEEN
RECEIVED FOR THIS DRESS
Despite court orders, we are
still waiting for payment from Chris Tanner (NSW) for this dress
that he ordered from us in 2004.
The last information we have
is that his children are dancing in Sydney
and that he is registered as a soccer agent with FIFA.
If anyone knows of his whereabouts both the ACT & NSW Law Courts would
be very interested
as they have ordered him to pay us. Please contact us
with his home/street address so we can pass it onto the court.
Ordering Procedure
Please email
us to discuss your requirements. We prefer to keep all correspondence in
the form of emails so we can have a record of everything discussed. We are frequently
overwhelmed with orders, so it's always best to email
us well in advance to place your order, at least 6-12 months before you
need to wear the garment.
Our mail order service was introduced
to enable clients beyond reasonable travelling distance of our studio to order
a dress from us. This service can be adopted for one-off designs made to the
clients specifications.
The service works as follows:
* Firstly let us know what type of dress you want.
* Discuss with us what fabrics you like, their colour, sleeve details, etc.
* We would then require a non refundable deposit of 50% of the total value before
we can start any work.
* On completion of the dress, the balance outstanding is due for payment. On
receipt of the balance we will ship the final product to you.
***Please note that until a garment has
been paid for in full it remains our property and belongs to us. If payment
is not received within 6 weeks of its completion then we reserve the right to
sell it at market rates and will, upon its sale, only refund the price
of any pre-purchased fabrics and custom designs.
Deposits: Once we've
worked out all the specific details for your custom dress, a deposit of 50%
must be made before work will begin. This deposit is not refundable under
any circumstance. This can be either paid as an international bank cheque, an
Australia Post money order or as a direct deposit into our bank account. Personal
cheques are only accepted from Canberra customers. We now offer secure
online payments for your credit cards - VISA, mastercard or bankcard.
Returns: Due to the
custom nature of these dresses, we cannot accept returns. If there is a flaw,
notify us within 2 days and then arrange to send it back for fixing. You must
pay for shipping back to us and you must insure the item. We absolutely will
not issue refunds for items that are lost in the mail when being returned to
us. If you or another person attempts to fix any flaws then the garment is considered
accepted and no more correspondence will be entered into. Once the garment is
worn it is also considered accepted and no correspondence will be entered into.
Damage during shipment:
Once a garment leaves our premises, we cannot be responsible for any damages
caused. If the garment is damaged in transit, you must keep the packaging and
file an insurance claim with the freight company. We are not able to do this
on your behalf.
Rush Orders: If you need a custom-made dress
in under 12 weeks the order will incur a 50% additional rush fee.
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